Last updated: August 2026

Flux Coffee House (“Flux Coffee”, “we”, “us”, or “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, enquire about our services, book us for an event, or otherwise contact us.
This policy applies to the Flux Coffee website at www.fluxcoffeehouse.com and to our mobile coffee-bar and barista services across Essex, London and Hertfordshire.

Who We Are
Flux Coffee House provides mobile speciality coffee-bar and barista services for events, including fitness competitions, workplace events, brand activations and private celebrations.
For the purposes of UK data protection law, the data controller is:
Business name: Flux Coffee House  
Email: contact@fluxcoffeehouse.com

Information We Collect
We may collect and process the following information:
•    Contact details, such as your name, email address, telephone number, business name and social-media handle.
•    Event and booking details, such as event date, location, guest numbers, event type, service requirements, menu preferences, branding requirements and other information needed to prepare a quote or deliver our service.
•    Communications, including messages you send through our website, email, telephone, social media or other channels.
•    Payment and transaction information, where relevant, such as invoice details, payment status and records of purchases or bookings. We do not knowingly store full payment-card details ourselves where payments are handled by a third-party payment provider.
•    Website usage information, including your IP address, browser type, device information, pages viewed, referral source and interactions with our website.
•    Marketing preferences, including whether you have agreed to receive marketing communications from us.

How We Use Your Information
We use personal data only where there is a valid legal basis to do so. This may include using your information to:
•    Respond to your enquiry and provide information, quotations or availability.
•    Process and manage bookings, contracts, payments and event services.
•    Communicate with you before, during and after an event.
•    Personalise services, including branded cups, custom menus or event-specific drink options.
•    Maintain business, financial and administrative records.
•    Improve our website, services, customer experience and marketing.
•    Send marketing communications where you have consented or where we are otherwise legally permitted to do so.
•    Protect our business, website, customers and systems from fraud, misuse or security threats.
•    Comply with legal, accounting, tax and regulatory obligations.
Our legal bases for processing may include:
•    Contract: where processing is necessary to provide a quote, fulfil a booking or carry out our agreement with you.
•    Legitimate interests: where processing is necessary for operating and improving our business, provided your rights do not override those interests.
•    Consent: where you have actively agreed, for example to receive marketing emails.
•    Legal obligation: where we are required to retain or disclose information by law.

Website Forms and Enquiries
If you contact us through a website form, email, phone call or social-media channel, we will use the information you provide to respond to your request and, where relevant, prepare a quote or manage a booking.
Please avoid sending sensitive personal information unless it is necessary for your enquiry. If you provide dietary or allergen-related information, we will only use it where necessary to discuss suitable options for your event.

Marketing
We may send you occasional updates about Flux Coffee, our services, availability, events or offers if you have opted in to receive them, or where we have another lawful basis to contact you.
You can opt out of marketing at any time by:
•    Clicking the unsubscribe link in an email.
•    Replying to a marketing email and asking to be removed.
•    Contacting us at [insert contact email].
Opting out of marketing will not prevent us from contacting you about an existing booking, invoice, contract or service-related matter.

Cookies and Similar Technologies
Our website may use cookies and similar technologies to ensure it functions correctly, understand how visitors use it, improve performance and, where enabled, support analytics or marketing activity.
Cookies are small text files stored on your device when you visit a website. They may be essential for website functionality or used for analytics, performance measurement and marketing.
You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect how the website functions.

Where required, we will ask for your consent before placing non-essential cookies on your device.

Wix and Third-Party Services
Our website is hosted and operated using Wix Studio / Wix services. Wix may process certain technical and website-usage data on our behalf in order to provide hosting, security, website functionality, forms and related services.
We may also use trusted third parties to support our business, such as:
•    Website hosting and website-form providers.
•    Email, communications and document-management providers.
•    Payment processors.
•    Accounting and invoicing providers.
•    Analytics, advertising or social-media platforms, where enabled.
•    Event suppliers or subcontractors where necessary to deliver your booking.
These providers may only use your information to provide services to us or where they have an independent legal reason to process it. We take reasonable steps to ensure that third parties handle personal data securely and in accordance with applicable data-protection law.

Sharing Your Information
We do not sell your personal information.
We may share personal data where necessary with:
•    Our employees, contractors and service providers who need it to provide services or support our business.
•    Payment, accounting, email, hosting and website service providers.
•    Event venues, suppliers or partners where this is necessary to deliver your booked service.
•    Professional advisers, insurers or legal representatives.
•    Public authorities, regulators or law-enforcement agencies where legally required.
We will only share the minimum information necessary for the relevant purpose.

International Data Transfers
Some of our service providers, including website, email, analytics or cloud-storage providers, may process personal data outside the United Kingdom.
Where this happens, we will take appropriate steps to ensure your information remains protected. These steps may include using countries recognised as providing adequate protection or using approved contractual safeguards, such as the UK International Data Transfer Agreement or equivalent standard contractual clauses.

How Long We Keep Information
We keep personal data only for as long as necessary for the purpose it was collected, including to meet legal, accounting, tax and reporting requirements.
In general:
•    Enquiry information may be kept for up to [insert period, e.g. 24 months] after the last contact.
•    Booking, contract and invoice records may be kept for up to [insert period, e.g. 6 years] after the end of the relevant financial year, where required for tax and accounting purposes.
•    Marketing information will be retained until you withdraw consent or opt out, unless we need to keep limited records to respect your preference.
•    Website analytics data is retained in accordance with the settings of the relevant platform or provider.
We may retain information for longer where required to establish, exercise or defend legal claims.

Keeping Information Secure
We take reasonable technical and organisational measures to protect personal data from accidental loss, unauthorised access, misuse, alteration or disclosure.
However, no website, email system or internet transmission is completely secure. You should take care when sending information online and contact us if you believe your data may have been compromised.

Your Rights
Under UK data-protection law, you may have the right to:
•    Request access to the personal data we hold about you.
•    Request correction of inaccurate or incomplete information.
•    Request deletion of your information in certain circumstances.
•    Ask us to restrict how we use your information.
•    Object to processing based on legitimate interests or direct marketing.
•    Withdraw consent at any time where we rely on consent.
•    Request a copy of your data in a portable format in certain circumstances.
•    Complain to the UK data-protection regulator.
To exercise any of these rights, contact us at [insert privacy/contact email]. We may need to verify your identity before responding to a request.

Complaints
If you have concerns about how we use your personal data, please contact us first at contact@fluxcoffeehouse.com and we will do our best to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO):
Information Commissioner’s Office  
Website: https://ico.org.uk  
Telephone: 0303 123 1113

Children’s Privacy
Our website and services are not intended to collect personal information from children without the involvement of a parent or guardian. If you believe that a child has provided us with personal data without appropriate consent, please contact us and we will take appropriate steps to remove it.

Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, legal obligations or how we process personal data. The latest version will always be published on this page, with the “Last updated” date shown at the top.

Contact Us
For questions about this Privacy Policy or your personal data, please contact:
Flux Coffee House  
Email: contact@fluxcoffeehouse.com